Privacy Policy

Updated on 19 Jun 2025 – Stair Path AB (559393-4887)

At Silo Team, operated by Stair Path AB, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our developer onboarding platform and Slack-integrated services. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your data is handled responsibly and securely.

Personal identification data

  • Name, email address, phone number, and other identifying details.

Payment information

  • Billing details (if applicable).

Usage data

  • Slack user identifiers, IP address, device and browser type, timestamps, Slack interactions, and other analytics data.

Workspace metadata

  • Workspace ID, channel references, and team structure information necessary for service delivery.

To provide services

  • Provide, maintain, and improve our Slack-based onboarding, offboarding, and training platform.

To process transactions

  • Process transactions and deliver requested features.

To enhance onboarding

  • Offer contextual and automated onboarding, offboarding, and training experiences within Slack.

To communicate with you

  • Communicate updates, promotions, or important notices.

To comply with laws

  • Fulfill legal obligations and enforce our Terms of Service.

Our AI-powered Slackbot operates entirely within your Slack workspace. When authorized, we access only the necessary scope of Slack data required to provide onboarding and workflow guidance. We do not store private messages or content unless explicitly configured to do so by your workspace admin.

We do not sell or rent your personal information. We may share information under the following limited circumstances:

With trusted service providers (sub-processors)

  • To support core platform functionality.

When legally required

  • In response to lawful government requests.

During corporate changes

  • In connection with a merger, acquisition, or company restructuring.

To protect rights and safety

  • To protect the rights, safety, or property of Silo Team, its users, or the public.

A complete list of our sub-processors is available at: https://www.siloteam.com/sub-processors

We implement industry-standard encryption, access controls, and security practices to protect your personal information. While we strive to safeguard your data, no digital system is entirely immune to breaches.

We use cookies and similar technologies on our website (not within Slack) to:

Improve experience

  • Enhance site experience.

Analyze behavior

  • Analyze traffic and user behavior.

Personalize content

  • Personalize content and marketing.

You can manage cookie preferences through your browser. Disabling cookies may affect some website functionalities.

Under GDPR and other laws, you have the right to:

Access and control data

  • Access, correct, or delete your personal data.

Restrict or object

  • Object to or restrict processing activities.

Data portability

  • Request data portability.

Withdraw consent

  • Withdraw consent at any time (where applicable).

Lodge complaints

  • File a complaint with a data protection authority.

We retain personal data only as long as necessary to provide services, comply with laws, or resolve disputes. Workspace data from Slack may be retained only while the Slackbot integration is active, and deleted upon deactivation or request.

Silo Team does not use any data obtained via Google Workspace APIs to develop, improve, or train generalized AI or ML models. This includes all data accessed through Google OAuth scopes.

Silo Team uses OpenAI models to support intelligent Slack-based onboarding, offboarding, and training experiences. Our LLM provider (OpenAI) does not retain customer data passed to the API, does not use it for model training, and operates within compliant U.S.-based infrastructure.

LLM Tenancy

  • Operates in a multi-tenant model, logically isolated per customer.

LLM Residency

  • Data processed in U.S.-based data centers.

LLM Retention

  • No retention of data. Input/output from the API is ephemeral.

We may update this Privacy Policy periodically. All updates will be posted here with a new effective date. Continued use of our services signifies your acceptance of the changes.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Silo Team (Operated by Stair Path AB)
21 Trappstigen
Saltsjöbaden, Nacka, 13337
Sweden
support@silo.team

We are on a mission to bring teams closer together
12%
of employees think their employer does a great job of onboarding new employees
Gallup
51%
of employees say they’d go “above and beyond” if they were given a good induction and onboarding
Hays
22%
of companies do not have a formal onboarding process
Harvard Business Review
70%
increase in productivity if a well-structured onboarding program is in place
Quale
Companies with great onboarding programs see 2.5% more revenue growth and 1.9% of the profit margin as against companies with poor onboarding processes. The former also leads to higher productivity levels and faster knowledge acquisition rates.
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